RETURNS & REFUND POLICY

Christmas Returns

All orders placed on our website between 16th November 2017 and 24th December 2017 can be returned up until 22nd January 2018 for a refund or an exchange. We ask that you take reasonable care of purchased goods whilst they are in your possession. This means that you may inspect and try on the goods, but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, worn, torn or damaged. Items must be returned in the same condition as received, please view our standard returns policy for more information.

Online Returns Policy

We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. You may return your London Irish Online Shop purchase(s) within 14 days from receipt for a full refund or exchange. Without a receipt (or other proof of purchase), or if the return falls outside of this period, or the item is worn, damaged or not in its original packaging, London Irish Online Shop will not accept the returned items.

London Irish Online Shop will only accept returns from purchase(s) that have been made directly from the www.londonirishshop.com.

All Personalised Items, including shirts printed with names and numbers are non-returnable and non-refundable. For hygiene reasons, we are unable to accept the return of underwear.  This does not affect your statutory rights.

Please return items in a saleable, unworn and undamaged condition with all tags attached, and in their original packaging to:

London Irish Rugby Club
Hazelwood
Hazelwood Drive
Sunbury On Thames
Middlesex,
UK
TW16 6QU

We strongly recommend that customers use a recorded, trackable service to return items as London Irish Online Shop accepts no responsibility for returned items which are lost or stolen in the post.

Please note that we will not refund exchange/return postage costs. In certain circumstances only where it is deemed the fault of London Irish Online Shop for the exchange/refund of an item, the cost of postage to return the original item(s) may be refunded to the customer. If you feel this is applicable to you please discuss and obtain agreement in advance with London Irish Online shop and please enclose a receipt of postage. Without a receipt of postage no refund of postage will be given.

Refunds

Refunds will only be given in the same form of payment as the original purchase. Refunds will be processed within 2 working days of receiving the return purchase, but may take up to 5 working days to clear back into customers account.

Exchanges

If an exchange is required it will be sent back to the customer via standard delivery within 2 working days of receiving the item. We do allow exchanges at the London Irish Shop located at the Madejski Stadium, Reading for online purchases. However, the exchange has to be for the same item(s) originally purchased, with originals labels attached and in a sellable condition. An exchange can be made for a different size of the same item. Proof of purchase is needed for making an exchange in store. Any item purchased at the London Irish Shop at the Madejski Stadium can only be exchanged at said location, not the London Irish Online Store. Any refund or exchange of faulty items cannot be done at the Madejski Stadium if bought online on the London Irish Online Store. All exchanges are subject to availability.

Damaged or Defective Goods

For London Irish Online Shop, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned damaged products are inspected by London Irish Online Shop Management and refunded/replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. Please note the life expectancy of any London Irish Online Shop product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. London Irish Online Shop products damaged by normal wear and tear, abuse or negligence, have exceeded the reasonable life of the product are not refunded/replaced.